Many services are provided by the government, community, and philanthropic organisations to persons in need, but getting in touch with such programmes can be challenging. Human services workers make the link. They are the agency's public face. Their employment names and responsibilities range from social service assistant to case management aide to social work assistant to community support worker, alcohol or drug misuse counsellor, mental health aide, community outreach worker, life skill counsellor, or gerontology aide. 

Any of these names refer to the person who assists individuals in obtaining the necessary social and health care services. Simultaneously, human services employees assist in determining whether those seeking assistance are truly eligible for benefits and services, therefore the human services worker may analyse financial documentation such as rent receipts and tax filings. She or he may pay a visit to a residence to verify the veracity of claims or to organise transportation to hospitals or clinics. 

Other human service employees assist people in regaining control of their life by offering services such as mental health treatment, drug rehabilitation, or elderly home care. They may also assist clients in completing insurance or medical forms, as well as financial aid applications. 

In this burgeoning sector, a bachelor's degree is usually not required. Instead, certificates or associate degrees in fields such as social work, human services, or social and behavioural sciences improve your chances to get and keep a job. You will require good communication skills, patience, and a genuine desire to help others. The job is relatively low-paying, but benefits are typically provided, and it can be emotionally draining. But you'll feel good when the appropriate connection is made between a person in need and a programme that can help.