Personal service is a mission carried out by professionals ranging from tour guides and caddies to hairdressers and spa staff. Their managers foster a culture of quality service and give staff with advice and training. Supervisors of personal service workers impact service delivery by selecting their team and training them on company policies and operating procedures. They set work schedules and ensure that employees' customer service and job performance meet company standards. Being an effective listener who is sensitive to a customer's experience is a necessary ability. When consumers complain about a service component, supervisors resolve the issues and, if required, take disciplinary action against personnel. Supervisors of personal service workers meet with managers to receive policy updates and may collaborate with colleagues and employees to organise events, new menus, or service initiatives. Some supervisors offer services or products as well. Most supervisor positions require prior experience in the sector, as well as vocational school training or an associate's degree.