Personal service to clients is a mission carried out by individuals ranging from tour guides and caddies to hairdressers and spa staff. Their managers foster a culture of great service by guiding and training employees. Personal service worker supervisors impact service delivery by selecting their team and training them on company rules and operating procedures. They create work schedules and guarantee that employees' customer service and job performance satisfy company standards. Being a good listener who is sensitive to the needs of the consumer is a necessary ability. When consumers complain about a service component, supervisors resolve the complaints and, if required, discipline personnel. Personal service worker supervisors meet with managers to receive policy updates and may collaborate with colleagues and employees to organise events, new menus, or service initiatives. Some supervisors also offer services or products. Most supervisor positions require prior experience in the sector, as well as training at vocational schools or an associate's degree.