Correspondence Clerks

Compose written or electronic mail in response to customer inquiries about products, damage claims, credit, billing issues, and service complaints.

Career Snapshot

SNAPSHOT
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Employment Projections

Annual projected job openings Subscribe to see

Wages


Average Wages Subscribe to see

Characteristics

Comfort of the work setting
Exposure to job hazards
Physical demands
Dealing and handling conflicts
Leadership
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Communication with others
Work closely with team members, clients etc.
Exposure to extreme environmental conditions
Competition for this position

Activities

Communicating with Persons Outside Organization Know More
Communicating with Supervisors, Peers, or Subordinates Know More
Documenting/Recording Information Know More
Getting Information Know More
Interacting With Computers Know More
Organizing, Planning, and Prioritizing Work Know More
Performing Administrative Activities Know More
Processing Information Know More

Areas of Study

Administration and Management Know More
Clerical Know More
Computers and Electronics Know More
Customer and Personal Service Know More
Economics and Accounting Know More
English Language Know More
Law and Government Know More
Mathematics Know More

Degrees

Colleges

Top Skills

Active Listening Know More
Complex Problem Solving Know More
Critical Thinking Know More
Judgment and Decision Making Know More
Reading Comprehension Know More
Social Perceptiveness Know More
Speaking Know More
Writing Know More